Glenn Marzluf of Del-Co Water Presents ARWO Liquid Knowledge Webinar on Strategy
The September ARWO Liquid Knowledge Webinar, “Strategy in Practice: Leveraging Opportunities for Regional Water Organizations,” featured a presentation by ARWO Past President Glenn Marzluf, Del-Co Water General Manager and CEO.
Del-Co Water, in Delaware, Ohio, serves more than 50,000 metered customers in a nearly 830-square-mile area north of Columbus, Ohio, making it the largest water system in Ohio by service area.
As part of its strategic planning process, Del-Co Water adopted the vision statement, “Creating a resilient and sustainable water supply for our region by being service focused and growth oriented,” and drew its tagline, “Service focused and growth oriented,” from it.
“Our group is very service-focused. I think we're as good as any in our industry – or in any industry for that matter,” said Marzluf. “Our all of our team members love serving our local water customers and each other.”
In the far-reaching presentation, Marzluf demonstrated the scope of innovation at the regional water organization. Using the Del-Co Water strategic plan as a roadmap, Marzluf walked participants through many of the company’s goals and the programs underpinning them:
- Promote service-focused, growth-oriented individuals and teams.
- Practice service-focused, growth-oriented environmental sustainability.
- Foster a culture of service-focused, growth-oriented innovation and best business practices.
- Cultivate service-focused, growth-oriented partnerships.
- Invest in service-focused, growth-oriented systems.
Watch the webinar (or share it with peers and colleagues).
